Terms of Use

Important. PillBox is a supportive tool for self-tracking of medication intake. The App is not a medical device, does not make diagnoses, does not prescribe treatment, and does not replace consultation with a doctor. You make all decisions about taking medications yourself and at your own responsibility.

1. General

1.1. These Terms of Use (the "Terms") govern the relationship between PillBox (the "Developer") and the individual using the PillBox mobile application (the "App", "Service", "User").

1.2. By downloading, installing or using the App, the User confirms that they have read these Terms, agree to them and undertake to comply with them. If the User does not agree with any provisions, they must stop using the App.

1.3. The App is distributed through the App Store and Google Play. In addition to these Terms, the rules of the relevant app stores apply.

2. Service description

2.1. PillBox is a mobile application for self-managed courses of medications, dietary supplements and other products prescribed by a doctor or chosen by the User.

2.2. Key features of the App:

• recognition of an intake schedule from a photo or PDF of a prescription using artificial intelligence;
• creation of a personal intake calendar split into slots (morning/day/evening/night);
• marking doses as taken and calculating an adherence metric;
• custom conditional intake rules (toggles): including/excluding medications depending on circumstances — workout, travel, illness, etc.;
• reminders, statistics, intake history, data export;
• syncing data across the devices of a single account.

2.3. The Developer may unilaterally modify, expand or reduce the functionality of the App, and temporarily or permanently discontinue individual features.

3. Medical disclaimer

PillBox is NOT a medical device within the meaning of medical-device legislation, is not registered as such, and is not intended for medical use.

3.1. The App does not provide medical advice, does not make diagnoses, does not prescribe or cancel treatment, does not assess drug compatibility, and does not check dosages for safety.

3.2. Any information shown in the App (including medication names, dosages, intake times, intake conditions, course length) is entered by the User or recognized automatically from an image uploaded by the User. The accuracy of such information is entirely the User's responsibility.

3.3. The User undertakes to:

• consult a doctor before starting any therapy;
• independently verify the correctness of the intake schedule recognized by the App after uploading a prescription;
• not use the App as the sole source of information about medications;
• in case of worsening well-being, immediately seek medical help rather than rely on the App's indications or reminders.

3.4. The Developer is not liable for harm to health or life caused by incorrect recognition of a prescription, a missed reminder, a User's data-entry error, or other circumstances related to use of the App.

4. AI prescription recognition

4.1. The App uses machine learning and large language models to extract data from images of prescriptions and orders. This process is probabilistic and does not guarantee 100% accuracy.

4.2. After automatic recognition, the User must manually verify and confirm each parameter of the schedule (medication name, dosage, frequency, time, course length, special conditions). Without such confirmation, the schedule is not considered active.

4.3. Prescription images may be transferred to third-party AI service providers for processing. See the Privacy Policy for details.

5. Registration and account

5.1. Using the core features requires creating an account with an email and password, or signing in via third-party authentication services (Apple ID, Google).

5.2. The User undertakes to provide accurate information and keep it up to date.

5.3. The User is responsible for the confidentiality of their password and any activity in their account. Report any unauthorized access immediately to support@pillbox.cyou.

5.4. The account is personal and may not be transferred to third parties.

5.5. The User must be of legal age in their country. Use by minors is permitted only with the consent and supervision of legal guardians.

6. User obligations

6.1. When using the App, the User undertakes not to:

• violate applicable law or the rights of third parties;
• upload materials containing personal data of third parties without their consent;
• attempt to gain unauthorized access to the servers, databases or code of the App;
• use the App to distribute malware, spam or fraud;
• decrypt, decompile or modify the App's code, except as expressly permitted by law.

6.2. The Developer may restrict or terminate the User's access to the App in case of violation of these Terms, without prior notice and without refund of any amounts previously paid.

7. Subscription and payment

7.1. Basic functionality is provided free of charge with limitations (e.g., number of medications per course).

7.2. Full functionality is available via an auto-renewable subscription. The subscription title, duration, content and price are shown in the App and in the App Store at the time of purchase.

7.3. Payment is charged to your App Store account upon confirmation of purchase.

7.4. The subscription automatically renews for the same period unless auto-renew is turned off at least 24 hours before the end of the current period.

7.5. Your account is charged for renewal within 24 hours prior to the end of the current period, at the price of the selected plan.

7.6. You can manage or cancel your subscription in your App Store account settings after purchase.

7.7. Refunds are handled by Apple in accordance with App Store policies.

7.8. Price changes are communicated in advance; after a price increase the User may decline renewal.

8. Intellectual property

8.1. All exclusive rights to the App, its design, graphics, text, code, trade name and the PillBox logo belong to the Developer.

8.2. The User is granted a simple (non-exclusive) license to use the App for personal, non-commercial purposes on the terms of these Terms.

8.3. Data entered by the User (schedules, notes, adherence records) remains the User's property. The Developer processes it in accordance with the Privacy Policy.

9. Limitation of liability

9.1. The App is provided "as is". The Developer does not guarantee:

• uninterrupted and error-free operation of the App;
• absolute preservation of the User's data (the User should keep their own backups of important information);
• compatibility with all device models and OS versions;
• 100% accuracy of prescription recognition;
• timely delivery of push notifications (delivery depends on Apple/Google infrastructure and device settings).

9.2. To the maximum extent permitted by law, the Developer is not liable for any direct, indirect, incidental or consequential damages or lost profit arising from use of or inability to use the App.

9.3. The Developer's aggregate liability to the User is limited to the amount actually paid by the User for the subscription during the last 12 months.

10. Termination

10.1. The User may delete their account at any time via the App settings or by emailing support@pillbox.cyou.

10.2. After account deletion, the User's personal data is deleted or anonymized within the periods set by the Privacy Policy.

10.3. The Developer may discontinue the Service in case of a material breach of the Terms, non-payment of the subscription, or on other legal grounds.

11. Changes to the Terms

11.1. The Developer may unilaterally amend these Terms. The new version is published in the App and at https://pillbox.cyou/terms and takes effect upon publication.

11.2. Material changes are communicated to the User via push notification, email or an in-app banner at least 7 days before they take effect.

11.3. Continued use of the App after the changes take effect constitutes acceptance of the new version.

12. Governing law and disputes

12.1. These Terms and their interpretation are governed by the laws of the Republic of Kazakhstan, unless mandatory consumer-protection rules of the User's country of residence provide otherwise.

12.2. Disputes are to be resolved through negotiation. If no agreement is reached, the dispute is resolved in a court at the Developer's location, unless otherwise required by mandatory consumer-protection law.

13. Additional terms for the Apple App Store

This section applies if you downloaded the App from the Apple App Store and supplements the foregoing. In case of conflict with the rest of these Terms regarding your use of the App on Apple devices, this section prevails.

13.1. Acknowledgement. These Terms are concluded between you and the Developer only, and not with Apple Inc. ("Apple"). The Developer, not Apple, is solely responsible for the App and its content.

13.2. Scope of license. The license granted to you is a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules of the Apple Media Services Terms and Conditions, except that the App may also be accessed and used by other accounts associated with you via Family Sharing or volume purchasing.

13.3. Maintenance and support. The Developer is solely responsible for providing maintenance and support for the App. Apple has no obligation to furnish any maintenance or support services.

13.4. Warranty. The Developer is solely responsible for any product warranties. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.

13.5. Product claims. The Developer, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.

13.6. Intellectual property. In the event of a third-party claim that the App or your possession and use of it infringes that party's intellectual property rights, the Developer, not Apple, is solely responsible for the investigation, defense, settlement and discharge of any such claim.

13.7. Legal compliance. You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

13.8. Developer contact. Questions, complaints or claims regarding the App should be directed to: PillBox, support@pillbox.cyou.

13.9. Third-party terms. You must comply with any applicable third-party terms of agreement when using the App.

13.10. Third-party beneficiary. You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right to enforce these Terms against you as a third-party beneficiary.

14. Contact information

Developer: PillBox

Support: support@pillbox.cyou

Website: https://pillbox.cyou/